Deputy Practice Manager:
People-First Practice in North West London!

Job Type: Full-time / 40 hrs Mon - Fri 

No BH 

1:3 Sat mornings

 

Salary: £27,000.00

Holiday: 28 days per annum (includes Bank Holidays)

Can you demonstrate strong leadership skills and the ability to inspire and motivate a team?

 

Can you effectively manage multiple tasks, schedules and resources to ensure a smooth operation of a veterinary practice?

 

Can you build and maintain strong client relationships, providing exceptional service and addressing client concerns with empathy and professionalism?

 

Can you handle unexpected challenges and find solutions that align with the best interests of the practice and its clients, even when it involves difficult conversations?

 

About Roundwood Vets

 

Roundwood Vets is a well-established and highly reputable veterinary practice dedicated to providing top-notch care for pets and their owners. We believe pets are part of the family, a life with a pet is a life well spent, so we created a practice that cares for pets from the start of their life, until the very end. With a team of down-to-earth, passionate professionals, and a commitment to our core values of honesty, teamwork, fun, growth, and conscientiousness, we have been serving our community for over  years. We are seeking an enthusiastic and motivated Deputy Practice Manager to join our team.

 

Position Overview

 

As the Deputy Practice Manager at Roundwood Vets, you will play a crucial role in supporting the Practice Manager in the day-to-day operations of our veterinary clinic while embodying our core values. This role will also encompass reception duties, ensuring that our front desk operates efficiently and provides exceptional customer service. You will have the opportunity to work closely with our dedicated team of veterinarians, nurses, and support staff to ensure the smooth and efficient running of our practice. Your strong leadership skills, organisational abilities, and passion for animal care will be vital in helping us maintain our high standards of service, guided by our values.

 

Key Responsibilities

 

• Assist the Practice Manager in overseeing the daily operations of the clinic while upholding our values.

• Manage and coordinate the scheduling of appointments, surgeries, and staff shifts with a focus on teamwork and conscientiousness.

• Ensure all equipment within the practice is serviced as scheduled and working as it should.

• Ensure compliance with relevant regulatory and industry standards.

• Promoting a culture of growth and learning.

• Provide leadership and guidance to support staff, including receptionists and the nursing team, promoting teamwork and fun in the workplace.

• Perform reception duties, including handling client inquiries, scheduling appointments, and providing exceptional customer service.

• Assist in recruiting, training, and evaluating team members, emphasising the importance of conscientiousness and honesty.

• Collaborate with the Practice Manager to develop and implement practice policies and procedures that align with our values.

• Assist in financial management, including budgeting and billing, with a focus on growth and transparency.

 

Skills

 

• Previous experience in a veterinary practice management role or a similar leadership position.

• Strong organisational and multitasking skills, demonstrating conscientiousness in all tasks.

• Excellent communication and interpersonal abilities, emphasising honesty in interactions.

• Computer Literate including Excel.

• Previous experience in sales and customer service is advantageous.

• A passion for animal care and welfare, aligning with our core values.

• Demonstrated leadership and team management skills, with a focus on teamwork and fun.

• Organisation, accuracy and attention to detail is extremely important for this position. 

• Understanding of veterinary industry regulations and compliance.

• Ability to work collaboratively in a fast-paced environment, supporting a culture of growth.

 

Education

 

• University Degree/ Animal Health Qualification or previous demonstrable management experience. 

 

Benefits

 

• Competitive salary commensurate with experience.

• 5 days paid sick leave once the probation period is completed.

• Continuing education opportunities to support growth.

• Supportive and collaborative team environment that values teamwork and fun.

• Discounts on veterinary services for your pets.

• Opportunity for career advancement within the organisation, fostering growth.

• 20 days holiday with an additional days holiday for each 365 days of service, capped at 25 days holiday.

• No bank holidays.

• Birthday off.

• Profit share.

• EMS Scheme. 

 

How to Apply

 

If you are a dedicated and enthusiastic individual with a passion for animal care and the skills to excel in a leadership role while embodying the values of honesty, teamwork, fun, growth, and conscientiousness, we encourage you to apply. 

 

Please include your resume and a cover letter in your application. In your cover letter, be sure to explain why you are the ideal candidate for the Deputy Practice Manager position at Roundwood Vets, considering our core values. Please note that applications missing a cover letter, cv and that do not complete the application questions fully and accurately will not be considered.

 

Roundwood Vets is an equal opportunity employer, and we welcome applications from all qualified candidates who share our commitment to our values. We look forward to receiving your application!

 

Application Deadline: 31st January 2024

This job advert may close before the application deadline should sufficient applications have been received.

 

Planned Start Date: 1st March 2024

 

The information in this job advert is subject to change as needed by Roundwood Vets.